CONSUMER TERMS OF SALE
Please read these conditions carefully before using ideas-4-pets website. By using ideas-4-pets website, you signify your agreement to be bound by these conditions
1. Formation of Contracts.
1.1 These terms of sale apply to all goods supplied by IDEAS-4-PETS (the Supplier - we, our or us).
1.2 No contract exists between you and us for the sale of any goods until we have received and accepted your order. Once we do so, there is a binding legal contact between you and us. It is your responsibility to ensure that correct goods for your purpose are ordered so please check your order confirmation carefully. You must inform us within 72 hours of the order of any error or variation required. Thereafter we shall not be responsible for any order errors or cost incurred.
1.3 The contract is subject to your right of cancellation (see below - clause 6) save as regards special items/orders (i.e. where goods supplied have not been as website specification but have been supplied or manufactured to your own special request or specification requirements or where goods have been made to order eg. certain dog kennels, cat kennels, chicken coops, dog runs, galvanised panels etc.) where there is no right of cancellation.
1.4 We may change these terms of sale without notice to you in relation to future sales.
2. Description and price of the goods
2.1 The price of the goods you order will be as shown on our web site at the time you place your order. However, as we are always looking to improve our products, the specification may vary to the one shown.
2.2 The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, we will advise you of an approximate delivery date if this is possible. If requested we will refund or recredit you for any sum that has been paid by you or debited from your credit card for the goods.
2.3 Every effort is made to ensure that prices shown on our web site are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, we will refund or recredit you for any sum that has been paid by you or debited from your credit card for the goods.
2.4 The delivery price is included in the price of the goods unless otherwise stated on our web site.
2.5 The price of the goods and delivery charge are inclusive of VAT.
2.6 Specifications, colours & sizes can vary as manufacturers reserve the right to improve/update their products.
3. Title and ownership
3.1 Title and ownership to the goods shall remain with us until they have been paid for in full.
3.2 We shall be entitled at any time to recover all or part of the goods (at our option) for which you have not paid (e.g. if a credit card payment is rejected or recalled or if a cheque is dishonoured) and you give express permission to allow us and/or our employees or agents to enter premises where the goods are with all such manpower and equipment as may be needed to remove and recover the same and you will be liable to pay all our costs and expenses in this regard.
Payment for the goods and delivery charges can be made by any method shown on our website at the time you place your order. All goods shall be paid for in full at the time the order is placed. Goods may be paid for by Visa / Mastercard / Switch/Pay Pal or by cheque. If payment is made by cheque 5 working days must be allowed for clearance prior to the goods being despatched or collected.
5.1 The goods you order will be delivered to the address given when you place your order. Some parts of Scotland, Northern & Southern Ireland, Channel Islands, Isle of Man and Isle of Wight may have excess charges. You are advised to email firstname.lastname@example.org with your post code for charges.
5.2 If delivery cannot be made to your address, we will inform you as soon as possible, and refund or recredit you for any sums that have been paid by you or debited from your credit card for delivery.
5.3 If there is no one at your address to accept delivery of the goods, the couriers will either notify you of an alternative delivery date or a place to collect the goods. You will be liable to pay any additional costs and expenses that a re-delivery could incur which can be very costly.
5.4 Delivery of the goods shall be effected when they are delivered to the nearest point to the highway which is on the delivery address. It is your responsibility to move the goods to any other part of the property and to have labour available for that purpose.
5.5 All our goods are delivered by third party transport and every effort will be made to deliver the goods within the stated time and in any event within 30 days of your order. However, we will not be held responsible for any loss, damage or costs incurred through any reasonable or unavoidable delay in delivery as this is beyond our control. If at all possible, we will inform you as soon as possible of any expected delays.
5.6 The delivery time on made to order items may vary during busy times and we cannot be held responsible for these delays.
5.7 All goods shall be checked by you or on your behalf upon delivery and any damage or shortages noted on the delivery note or delivery refused. If this is not possible please sign for it as "unchecked" because if you just sign for the goods, you are accepting that the goods have been delivered in good condition. You must also notify us by email within 48 hours of receipt of any missing items or damage. We will not be liable in respect of any damage or shortages not entered on the delivery note.
If you sign for the goods without checking & later find the contents damaged, photographic evidence is required BEFORE we can consider any replacements / refunds.
5.8 Please note that we may not be liable in repect of any defects not notified to us by email within 48 hours of delivery.
5.9 (Subject to Clause 3.1 above) you will become the owner of the goods you ordered and responsible for risk of loss of or damage to them once they have been delivered to you.
If you request that your goods be left without signature
We cannot guarantee that the carriers will leave goods without a signature. If this is the case, they will leave a card requesting you to contact them with a date when a signature can be obtained.
If, at your request, the carriers do leave the goods without a signature, then you must take full responsibility for any subsequent loss, damage or theft of the goods.
You should leave a signed & dated note advising the couriers where to leave the product as the couriers take this as proof of delivery and many will not leave a product without this, despite the instruction being on the order.
6. Your right of cancellation
6.1 Save as regards special items / orders (See Clause 1.3 above), under the UK Distance Selling Regulations, you have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods. A working day is any day other than weekends and bank or other public holidays.
6.2 To exercise your right of cancellation you must give written notice to us by post, fax or email, within 7 working days at the address, fax number or email address shown on our web site, giving details of the goods ordered, your name & address and order number. GOODS SHOULD NOT BE RETURNED BEFORE WE ARE INFORMED.
See also 6.4 below
Return of Goods
6.3 Under the UK Distance Selling Regulations, you can exercise your right of cancellation after the goods have been delivered to you, provided they have not been used in any way and you must inform us in writing within 7 working days of receipt that you would like to return the goods. You will then be responsible for returning the unused goods within 7 days of receipt and at your own cost, to an address which will be confirmed to you. For health & hygiene reasons, we cannot accept any goods back that have been used and any goods returned that are deemed to be used will not be refunded.
You have a customer duty of care to ensure the product is protected from damage and the product delivered safely to the return addres.You will be advised of the return address on receipt of your email. Please also ensure that the goods are repackaged in their original packaging or similar.
The parcel remains the customers’ responsibility until it reaches us.
We strongly advise you to insure your returned product:
- Returned products that are damaged cannot be refunded and you will have to claim from your carrier.
- Returned products lost in transit will not be refunded and you will have to claim for the loss of your product from your carrier
In certain instances, we may be able to arrange collection of the goods but this is not always possible. As we use third party transport we will not be held responsible for any unavoidable delays (ie. excess traffic, running out of time) in collection or for the couriers calling on a different day to that originally organised as this is beyond our control. If at all possible, we will inform you as soon as possible of any changes. If you are not in when a the couriers call to collect, they may leave you a card asking you to contact them to rearrange the collection. It is your responsibility to contact them and any delays in contact could result in extra charges.
If the goods are to be collected you must ensure that the goods are packaged in their original packaging or similar in order to avoid any damage to the product in transit as items received back with damages cannot be resold and will therefore not be refunded.
6.4 Once you have notified us that you are cancelling the contract, we will refund or recredit you within 30 days of receiving the item back for any sum that has been paid by you or debited from your credit card for the goods. However, where an order is returned, we reserve the right to retain the cost of the outward carriage, any restocking or handling charges and any return costs that are incurred.
6.5 If you do not return the goods as required we may charge you a sum not exceeding the direct costs of recovering the goods.
7 Returning Damaged/Faulty/Wrong Items
7.1 Any damage, fault or wrong item sent should be reported to us in writing within 48 hours of receipt of item. We will then either arrange to replace any damaged/faulty parts,arrange a repair or organise a collection of the damaged/faulty/incorrect goods at our discretion. Please be aware that we will not be held responsible for any out of pocket expenses or time incurred as a result of damage/repairs
7.2 If goods are reported as being faulty after the 48 hours, it is the responsibility of the customer to inform us in writing & return the goods to an address given to them for inspection. If the goods are found to be at fault we will either arrange to replace the goods or arrange to have them repaired. If however, the goods are found not to be at fault then the customer would be responsible for paying for the return of the goods.
Wrong items sent will be collected and replaced provided that this is reported within 48 hours of receipt of the goods. Products must remain unused in order for us to offer any replacements.
PLEASE NOTE: OUR GUARANTEE / WARRANTY DOES NOT EXTEND BEYOND UK
If the goods are to be collected, you must take reasonable care to ensure the goods are not further damaged in the meantime or in transit. Therefore, you must ensure that the goods are packaged in their original packaging or similar in order to avoid further damage to the product on its return as items received with further damages to those originally reported may not be refunded in full.
PLEASE NOTE: OUR GUARANTEE / WARRANTY DOES NOT EXTEND BEYOND UK
8.1 Most goods supplied by us are warranted free from defects for 12 months from the date of supply but any accessories are not covered under this warranty. This warranty does not affect your statutory rights as a consumer.
8.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, failure to maintain them in good condition, wilful damage, misuse, accident, negligence by you or any third party, use otherwise than as recommended by us or the manufacturer, failure to follow our or manufacturers installation or other instructions, or any alteration or repair carried out without our approval.
8.3 If the goods supplied to you develop a defect while under warranty, or you have any other complaint about the goods, you should notify us in writing at the address, fax number or email address on our web site.
8.4 No Warranty claim can be accepted in respect of any goods unless they are returned to a designated address for inspection. If the goods are deemed to be faulty, we reserve the right to either repair or replace the faulty goods.
8.5 In the event that you would be entitled to damages against us for any breach of condition or warranty or representation (unless fraudulent) we shall not be liable to pay damages but shall (subject to clause 7.2 above) at our sole discretion either repair the goods at our own expens or supply replacement goods free of charge or refund all (or where appropriate part) of the price paid for the relevant goods.
8.6 If a complaint proves to be baseless then you will be liable to pay us for our costs and expenses in investigating the complaint.
9. Data Protection
9.1 We will take all reasonable precautions to keep the details of your order and payment secure, but unless we are negligent, we will not be liable for unauthorised access to information given by you.
9.2 We will only use the information you provide about yourself for the purpose of fulfilling your order, unless you agree otherwise. We would like to notify you of products and offers that may be of interest to you from time to time, but if you do not wish to be notified of these, please tick the box below. You can correct any information about you, or ask for information about you to be deleted, by giving written notice to us at the address, fax number or email address shown below.
10. Applicable law
10.1 These terms of sale and the supply of the goods will be subject to English Law, and the English Courts will have jurisdiction in respect of any dispute arising from the contract.
11.1 The waiver by us of any breach or default of these Terms shall not be construed as a continued waiver of that breach nor as a waiver of any subsequent breach of the same or any other provision.
11.2 If any clause or sub-clause of these Terms is held by a competent authority to be invalid or unenforceable the validity of the other clauses and sub-clauses of these Terms shall not be affected and they shall remain in full force and effect.
11.3 We may assign novate or subcontract all or part of this Contract and you shall be deemed to consent to any novation. This contract is personal to you and it may not be assigned.
11.4 Nothing in this contract is intended to or will grant any right to any third party to enforce any terms of this contract whether express or implied.